3 jobs found

Department: Sales Position: Field Telesales Agent  Reporting to: Field Telesales Team Lead   About SunCulture Founded in 2012, SunCulture’s vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now employs 100+ people around the world.   About the Role Reporting to the Field Telesales Team Lead, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by SunCulture. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role.    Responsibilities Ability to meet end to end product sales targets set by SunCulture that will be coupled by achieving a high conversion rate. Contact potential or existing customers, businesses, or groups to inform them about SunCulture products using scripts. Explain technical product features and answer customer questions about SunCulture products. Lead generate and create a robust pipeline of customer accounts of potential clientele for SunCulture Be versatile in making extensive outbound calls that meet the organizations KPIs Adjust sales scripts to better target the needs and interests of specific individuals. Help the department to develop content for sales presentations or other materials. Respond to correspondence from customers on both mail and phone and follow up initial sales contacts. Have the ability to go above and beyond to cover over talk time daily hour delivery set by SunCulture. Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and NPS. Does this sound like you? Proven experience as a telesales representative or other sales role Proven track record of successfully meeting sales quota preferably over the phone Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems Ability to learn about products and services and describe/explain them to prospects Hands-on, detail-oriented, and with strong execution skills Excellent Communication Skills with the ability to resolve issues and address complaints Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture  Independent thinker with proactive decision-making capabilities  Comfortable with ambiguity and experience working in a dynamic environment Have the ability to handle pressure, keep cool-temper, and handle rejection gracefully.  Be organized and be an expert in time management and meet deadlines.   A diploma or degree in Sales or any other related field is an added advantage

Job Summary Applications are invited from qualified persons for the above intern position. Minimum Qualification:Bachelor Experience Level:Volunteer, internship Experience Length:No Experience/Less than 1 year Job Description/Requirements Muliru Farmers Conservation Group is a community Based Organization that is based adjacent to the only remaining rain forest in Kenya, the Kakamega Forest.The group promotes the conservation of the forest through promoting alternative non- forest livelihoods. The group has established an enterprise that promotes the commercial cultivation of medicinalplants, keeping native bee species, indigenous tree nursery establishment and management among others.Some of the interns we require are in the area of:7. 8. Organizational promotion/marketing

Kenya Workforce Management and Reporting Specialist RESPONSIBILITIES You will create and publish all call center reports. You will analyze the call center operations to understand strengths and weaknesses to determine opportunities to create process improvements and increase efficiency. You will perform advanced root cause analysis to identify areas of opportunity and make strategic recommendations to leadership. You will ensure service levels and productivity goals are met by maintaining a workforce management platform. You will provide all workload forecasting and consequent staffing planning to meet service goals You will analyze workforce performance, lead analysis and staffing change data for quality and productivity improvement. You will be the resident expert on the workforce management software package and the reporting of the Call Center CAREER GROWTH AND DEVELOPMENT We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career. QUALIFICATIONS Across all roles, these are the general qualifications we look for. For this role specifically, you will have: The ability to make reports, business correspondence, and produce manuals A Bachelor’s degree. Experience with system implementation and scoping The ability to partner with multiple levels of management. Experienced use and implementation of call center technology. PREFERRED START DATE As soon as possible JOB LOCATION Kakamega, Kenya BENEFITS Health insurance, paid time off  ELIGIBILITY This role is only open to citizens or permanent residents of Kenya APPLICATION DEADLINE :23 May 2022