294 jobs found

Company Description Our client is a UK company with a Kenyan Subsidiary and they have a fantastic new job opportunity in Nairobi for a Quality Control Administrator with excellent administrative, organisational and process management skills with good knowledge and experience using Microsoft Office (MS Word, Excel and Outlook).     Job Description In this role, you will: Maintain Quality Control management system records for finished goods and component materials. Ensure the labelling, storage and disposal of approved samples and records are kept accurately. Implementation of testing and collating test data in line with new product development requirements. Conformity of product testing preparation of reports (Product and factory compliance) and corrective action plans where required Liaising with Far East team to ensure QC procedures are carried out in line with specification. Provide Interested party feedback/customer support/complaints reporting Speaking to suppliers in regards to product issues Dealing with in transit claims to understand failure reasons         Qualifications SKILLS NEEDED You will have: Excellent skills using the Microsoft Suite, in particular Word and Excel Good organisational skills Be self-motivated Excellent attention to detail and accuracy Able to effectively communicate work status and issues. Good communication (written and oral) skills Ability to manage various tasks simultaneously Experience in a quality and/or laboratory testing environment Experience dealing with suppliers is highly desirable 2+ years office experience Degree educated

Company Description Our client is an international marketing and communications agency that deals with event management, digital marketing and graphics. They are looking for an Operations and Sales Support Professional to join their team. Job Description   Objectives of this Role • Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization • Develop, implement, and maintain quality assurance protocols* • Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity • Actively pursue strategic and operational objectives • Ensure operational activities remain on time and within a defined budget • Track project requirements as needed • Oversee project funding plans and sourcing of reliable suppliers   Operations Duties • Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility. • Coordinate internal resources and third parties/vendors for the flawless execution of projects • Ensure that all projects are delivered on-time, within scope and within budget • Prepare budget based on scope of work and resource requirements • Predict resources needed to reach objectives and manage resources in an effective and efficient manner • Conduct budget reviews and report cost/project funding plans to upper management on all projects • Develop and manage a detailed project schedule and work plan • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress • Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables • Utilize industry best practices, techniques, and standards throughout entire project execution • Monitor progress and adjust as needed • Measure project performance to identify areas for improvement   Account Management Duties • Ensure high levels of customer satisfaction through excellent sales service • Create detailed business plans designed to attain predetermined goals and quotas • Support the BDM in managing the sales cycle from finding a client to securing a deal • Present products to prospective clients • Provide professional after-sales support to maximize customer loyalty • Remain in regular contact with your clients to understand and meet their needs • Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation • Accurately describe product features and benefits     Qualifications   • Bachelor’s degree in operations management, business administration, or related field • Minimum 3 years of project management and related sales & marketing experience • Customer centric personality; Friendly, helpful, confident and engaging. • Proven experience & understanding of sales principles and customer service practices with a proven track record of over-achieving sales quota • Knowledge of market research, sales and negotiating principles. • Outstanding knowledge of MS Office (Word, Excel, Outlook, PowerPoint); knowledge of CRM software is a plus • Excellent communication/presentation skills and ability to build relationships • Organizational and time-management skills • A business acumen, Enthusiastic and passionate • Solid communication and interpersonal skills & superior Customer service focus • Proven project management skills Strong familiarity with project management software tools, methodologies, and best practices

Company Description Our client is an international marketing and communications agency that deals with event management, digital marketing and graphics. They are looking for a business development manager with digital media experience to join their team. Job Description In this varied and hands on role the post holder should be able to analyze and model a strategic marketing plan and operationalize a marketing communication strategy that leads to sales revenue for the agency and to clients’ specified KPIs. The candidate will be expected to be a self-starter and able to drive new business growth both from new and existing market segments. The role entails Business Development • Monitor and evaluate industry trends and customer drivers and meet regularly with management and stakeholders to discuss growth strategy. • Manage proposal response process, including detailed RFP requirements, content creation, and inputs from various sources • Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals in line with strategies, and lead and facilitate pitch logistics with an agreed monthly & annual target. • Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices across the company ensuring the agency meets the monthly, quarterly & annual revenue targets set by management. • Support deal structure and pricing with business value analysis; negotiate prices for proactive bids and proposals. • Maintain and share professional knowledge through education, networking, events, and presentations. • Undertake internal and external analysis of business trends to extract business opportunities. • Establish measurable baseline measurements & KPIs with clients. • Manage and supervise the Account executives to ensure targets are met on a monthly basis. • Ensure that project timelines, budgets and deliverables are met in all client jobs; • Liaise with finance & management to ensure maximum profitability of the business while delivering the highest quality service & products to client; •Ad hoc work as required by the operations & management team.   Customer Service • Supervise day-to-day operations in the customer service department. • Respond to customer service issues in a timely manner. • Create effective customer service procedures, policies, and standards. • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. • Implement an effective customer loyalty program. • Maintain accurate records and document all customer service activities and discussions. • Assess service statistics and prepare detailed reports on your findings. • Hire and train new customer service agents. • Manage the approved budget of the customer service department. • Stay informed on the latest industry techniques and methods. • Managing internal and external communications – writing communication briefs for Advertising campaigns, events, activations, and digital campaigns.   Person requirements • Possess strong Business acumen & analytical skills. • Be organized, with strong attention to detail and time management skills • Be an effective communicator, both verbally and in writing • Be persuasive, able to sell work and ideas, and respond positively to feedback • Be flexible, and able to solve problems • Be resilient and positive in difficult situations • Be able to juggle competing demands from clients and the agency • Very good strong presentation skills     Qualifications   • A minimum of a bachelor’s degree in marketing or related disciplines, which includes both strategic and digital knowledge. • Marketing/Events Agency work experience of a minimum of 5 years

Company Description Our client is an online outdoor furniture retailer based in the UK and we're looking for Sales and Customer Service Advisors to join our customer service team in Nairobi Kenya.If you are outgoing, efficient, a quick learner and have plenty of patience when helping customers, then we want to hear from you. You must be fluent in English and be able to hold conversations with potentially angry or upset customers to calm them down and resolve their complaints.   Job Description Main duties will include, but not limited to the following: Respond to customer calls, emails and other messages Handle queries received through other channels such as social media and live chat Reply to Trustpilot and other review site comments Resolve complaints in full – even when this is not possible on first contact and when the customer is particularly demanding Promote and process new sales Take calls from customers to assist them with delivery and product enquiries Help maintain stock accuracy by processing order amendments and replacements Maintain high levels of quality in tone of responses, interest and empathy with customer and accuracy of answers Qualifications Our opening hours are Monday-Friday 0900-1800 and Saturday-Sunday 1000-1600.  We're looking for people with customer service and contact centre experience, please do not apply unless you can demonstrate a strong background of helping customers and providing excellent levels of service.       

Job TypeFull Time QualificationBA/BSc/HND Experience LocationNairobi Job FieldSales / Marketing / Retail / Business Development  What you can expect to be doing: Advising on strategic issues affecting sales and portfolio to help gear the business agenda towards growth. Develop strategies to support Retail in onboarding quality customers to boost customer growth, a healthy portfolio and increased PB uptake. Assist the RSs in strategic planning to boost sales and address non-performing customers. Guide the RSs on strategic hiring of Sales Executives to increase and manage current portfolio. Developing and maintaining analytic tools to analyze and identify opportunities in regional markets such as market saturation. Train RSs on how to record responses and actions done to address the non-performing customers. Provide feedback and recommendations on non-performing customers to Retail and Portfolio Management Teams. The role will be executed both in the office and in the field. What we are looking for: Bachelor's degree in any Business field. Proficient in Microsoft Office, especially Excel and PowerPoint. Excellent communicator across different audiences - management and operations. Ability to prioritize and strategize. Self-starter and problem solver. Ability to analyze information and create realizable projections

hips / Volunteering  From our headquarters in Nairobi, our team of financial sector experts work alongside governments, business leaders, regulators and policy makers to design and build ambitious programmes that make financial markets work better for everyone. Depending on the project, we can provide a combination of grants, investment capital, market insights or technical assistance to ensure we achieve our objectives. FSD Africa internship programme's purpose is to provide participants with an excellent opportunity to gain work-place experience, expand knowledge, refine career goals and build professional networks, mentors and contacts. As a student you will need to meet the following criteria Enrolled in an undergraduate degree programme Enrolled in a four-year degree course in a collegiate or undergraduate level of a university at the time of application and during the internship; and Have completed at least 3 years of full-time studies at a university or equivalent institution towards the completion of an undergraduate programme OR Enrolled in a second university degree or higher at the time of application and during the internship Have completed at least four years of full-time studies at a university or equivalent institution towards the completion of a degree, if pursuing their studies in countries where higher education is not divided into undergraduate and graduate stages; or Not have graduated prior to the beginning of the internship. If a candidate is graduating before the internship period begins, they are no longer eligible Skills and Competencies Proficiency in written and spoken English Computer literacy Demonstrated keen interest in working in the development or financial sector Demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs and to uphold and live the core values of FSD Africa We are looking for students enrolled in these fields: Business Management, or related degree programme Information Technology Economics, Mathematics, Accounting and Finance and related courses Climate Finance Communications – Programme, Digital, Development Any other degree related to our area of expertise

LocationNairobi Job FieldFinance / Accounting / Audit  , Internships / Volunteering  What is in it for you: Learning programs through our Academies and the opportunity to earn qualifications while on internship Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21  What you will be doing: To provide an effective system to track Accounts Payable for effective Cash Flow management To provide a summary of the vendors ageing report on a monthly basis. To prepare monthly accruals for goods and services received, but not invoiced. To ensure all stocks of the hotel is monitored and is controlled Your experience and skills include: Possibility of making a study agreement of at least 6 months Proficient in the English language Finance or business related degree or diploma Creative person with great attention to detail Proactive and reactive, with a positive attitude, and a good disposition to work as a team

Rattan Direct & Lifestyle Furniture is looking to hire an experienced Social Media Executive to work with our wider marketing team to drive forward the brand’s social media presence. Both brands have a separate brand identity and will need to be treated as different brands with different strategies. Our ideal candidate is someone with a strong understanding of social media and wider marketing practices. Knowledge of the furniture industry or other relevant industries would be an advantage. Role & Responsibilities Support the Social Media Manager where required to execute on the company’s social media strategies to further growth and performance.  Plan & schedule in content for the week for Instagram, Facebook and Tik Tok. Review the weekly content plan with the social media manager before scheduling in. Drafting captions for social media posts. Engage with audience and influencers by commenting on relevant influencer posts and replying to audience comments on posts and reels. Post weekly Tik Tok videos and Reels Create daily story briefs for the Graphic Designer based on current promotions, social events etc. Make sure these are scheduled with the UTM links.  Evaluate all posts and boost high performing posts each week.  Work with the Social media manager in reviewing the boosted post performance. Weekly 1-2-1 meetings between the Social Media Manager to discuss the previous week’s content strategy and develop strategies based around that. Analyzing social media trends from influencers and competitors to include into a weekly report and build the social strategy around that. Assist with the social campaign plans to maximize our engaged reach and commercial engagement at a campaign level for promotions.  Qualifications and requirements 1 years+ experience working in social media marketing or other relevant roles. Degree/Diploma in marketing, communication or related field. Experience of working across multiple social media platforms including Instagram, Tik Tok and Facebook. Strong copywriting skills. Flexible and adaptable to change. Experience in creating Tik Tok’s and Reel videos would be preferred. Experience of using excel. Experience in using social media tools for scheduling and reporting.

Rattan Direct & Lifestyle Furniture is looking to hire an Accounts Assistant who has experience of working in a retail business, predominantly ecommerce. You will need to be a team player and be eager to pitch in when required. You will have a high attention to detail and be able to multitask. You need to have had exposure to Chinese imports, stock, and transactional cash reconciliation. Role & Responsibilities Multiple bank account and credit card imports, posting and reconciliation ensuring all items fully reconciled for month end Posting supplier invoices for overheads and stock purchases Allocating payment to invoices and keeping the purchase ledger clean Setting up weekly supplier payment runs for UK suppliers Dealing with Chinese suppliers and setting up international payments in weekly payment run Intercompany recharges and postings Handling staff expense claims Completion of week KPI data Assist with year-end audits And any other duties assigned Qualifications and requirements Minimum 1 years’ experience in a similar role A bachelor’s degree in Finance or related field Ideally experience of Xero accounts package Excellent Excel skills Attention to detail and accuracy are key Knowledge of UK GAAP and VAT rules Live our company values which are – Approachable, Dynamic, Accountable, Pride, Teamwork (ADAPT) An ability to prioritise tasks Good at working to deadlines Excellent time management skills

Rattan Direct & Lifestyle Furniture is looking to hire a Demand Planner who will be responsible for delivering performance improvements in forecast accuracy (Units/Revenue/Margin) via effective sales/promotional planning, base forecast improvements & new product forecasts. The role supports the broader organisation to evaluate the volume and value (revenue and profit) of the demand plan, enabling senior management to identify gaps and take corrective action. Your work will also be used by the supply chain to ensure the right level of capacity and investment is applied for both the short and long term horizons. The demand planner role is multi-functional as it is used to inform the supply chain (volume) and the commercial planning processes (value). Role & Responsibilities Sales Analysis vs Forecast, highlighting exceptions making suggestions. Ensure demand plans accurately reflect known marketing activities, product launch timings and promotional activities for the long-term horizon and stock availability. Provide input on potential sales for new products analysing similar existing products to identify the fit within the range. Participate in new product development projects and launches into market. Conduct regular forecast reviews, working in alignment with sales, product and supply planning. Propose and execute measures to improve the quality of the forecasts where appropriate. Joint ownership of S&OP meetings alongside Sales and Marketing – focus on forecast accuracy, supply chain risks and opportunities and inventory management. Create and provide trend analysis by Category/range/Colour/Product Analysing demand and inventory, ensuring they are always aligned Adopt our philosophy of continuous improvement, participate in process reviews and help to drive change within your area. Qualifications and requirements At least three years’ experience in a demand planning and/or merchandising role, preferably within the e-commerce sector Bachelor’s degree in business, supply chain or other relevant fields. Experience of forecasting within a formal demand management process, including Sales and Operations planning process, and utilising ERP and forecasting software. Be highly organised, focused and able to prioritise workload effectively when managing multiple tasks Highly numerate and analytical with strong Excel skills with an understanding of statistics and experience of statistical model forecasting Excellent communication skills both verbally and written Be eager to learn and develop and continuously improve own skills and/or capability Knowledge of MS Office, including Word, Excel, PowerPoint and Outlook High level of commercial acumen and awareness of current trends within furniture industry would be advantageous.

ooking for an intern  that  will be part of an agile development team, building and working on software systems in the company's preferred programming language. The intern will be exposed to producing detailed specification, fixing bug reports, and writing the program code.Duties and Responsibilities    Reviewing current systems    Presenting ideas for system improvement    Working closely with analyst, designers and staff.    Producing detailed specifications, fixing bug reports, and writing the program code.     Testing the product in controlled, real situations before going live Preparation of training manuals for users    Maintaining the system once they are up and runningDesired Skills & ExperienceBachelor degree in Computer Science or a related discipline Core Competency Requirements    Ability to use one or more development languages     API Knowledge an added advantage    Eye for detail and identifying problems    Analytical and commercial experience    Experience designing and developing enterprise grade software.    Excellent communication Skill    Understanding of object-oriented and service-oriented application development techniques and theories.    Strong initiative to find ways to improve solutions, systems, and processes. Preferred Competency RequirementsExperience with web development technologies including PHP and frameworks(Ruby on Rails,Laravel), JavaScript, and MySQL. 

ooking for Java developers with two to  three years of experience working with the below requirement:Spring boot plankpl, sqlYou will be working on digital capabilities on our clients channel eg Account opening, loan request etcOnly qualified candidates will be shortlisted for further discussion.

Proficient understanding of web markup, including HTML5, CSS3 Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS Good understanding and knowledge of advanced JavaScript libraries and frameworks: React, NextJS Good understanding of asynchronous request handling, partial page updates, and AJAX Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus. Proficient understanding of cross-browser compatibility issues and ways to work around them. Proficient understanding of code versioning tools, such as Git. Good understanding of SEO principles and ensuring that application will adhere to them. Experience with building/managing an enterprise application Building/managing of ''UI of an enterprise application. 2-3 years professional experience.

A bachelor’s degree in Business Information technology, Information technology, Computer Technology, Software Engineering, Computer Science or related courses Previous experience as a test automation Engineer with hands- on quality assurance work with web-based applications Excellent mathematical and problem-solving skills Highly accurate and detail-oriented testing web/ e-commerce applications constructed using modern frameworks such as React, node, typescript and related technologies Familiarity with emerging web platform best practices, including progressive web applications, service workers, network optimization and performance optimization Minimum of 2 years excellent Java programming and debugging skills, including experience with test automation tools and libraries such as selenium, TestNG, Jest, Jscript, VBScript, Junit and JMeter. Secure API testing experience. Knowledge of SQL queries and GUI design standards, especially as they relate to test automation object recognition. Skilled in the following testing toolsets: HP Suite (QTP, Service Test) , Selenium, Appium. Knowledgeable in Automated Testing, TDD and BDD Strong understanding and experience working with Object Repository and Database concepts Experience working with Mobile application automation on both iOSor Android platform. Strong background in functional testing and software quality best practices with the ability to design and develop comprehensive automated test strategy, test cases, and test scripts. Strong background in reviewing business and functional requirements in order to produce test strategies and test cases. Proficiency with programming and/or scripting and in depth understanding of object oriented design.  Knowledge of working with version control such as GIT and CI Tools such as Jenkins Ability to: o Work effectively in a group development environment o Take initiative; be a self-starter o Manage time efficiently o Listen attentively and be able to grasp basic technical information English Language Competency and effective communication skills o Can clearly and concisely communicate in English so that persons you work with understand you clearly, particularly in technical conversations 

Detailed Description We are currently seeking for a qualified Business Analyst/Project Manager to join our Business Process Engineering team. The successful candidate will be expected to serves as a liaison between IT, Operations and the business line to facilitate process improvements, process development and process engineering. The individual will also be responsible for monitoring business processes and user needs, documenting business requirements in order to enhance as well as support new and existing bank initiatives. The successful candidate must possess a good understanding of process improvements and industry requirements. He or she must also be able to act as a team leader and sometimes as project manager for assigned projects. The successful candidate must be able identify, research and analyze process problems with new banking products, recommend changes, develop solutions with all concerned stakeholder. Key Deliverables: Design, develop and manage the Bank’s business processes and procedures Identify quick wins and come up with innovations that will improve the Bank’s business processes Facilitate review sessions with stakeholder units Design new processes based on defined metrics taking into consideration the peculiarity of relevant team’s operations Document policies, procedures, standards, and processes in line with the financial industry and best practices Collaborate with IT for the automation of relevant processes to ensure more efficient service delivery Develop Business / Functional requirements for development of new applications. RequirementsEducational Requirements: Bachelor's degree or foreign equivalent in Business Administration, Engineering, Computer Science, or closely related and 5 years of progressive, post-bachelor’s experience in the position offered or as a Business Analyst, or closely related occupation, in financial services / banking industry. Experience must include: Utilizing Project Management tools to manage project requirements and to ensure application testing and execution adhere to quality standards; Converting business requirements to technical specifications; Utilizing Project Management Methodology to work on project deliverables and to ensure deliverables meet standards and processes; Process improvement and optimization skills and best practices to define and develop project workflows involving customer care teams / tasks and enhancing business processes, and streamlining data integration.

Review requirements and design document and ensure they are understood Participate in creation of the Test Plan Perform and adhere to what is outlined in the Test Strategy and Test Plan. Create test cases that trace back to requirement and design Perform a smoke test of the environment to ensure it is setup accurately to test against Prepare test data to use during execution Execute test cases, record results and report progress Effectively record defects that are easily communicated and understood. Incorporate changes that are made in sustain back into that applications testing documentation. Re-use existing testing documentation for new projects/releases. Incorporate test results and changes/defect into test case Execute according to the test schedule and escalate if deviation are foreseen or occur. Identify and recommend process improvements as necessary  Software Testing Tools:  Test Management Tool i.e. HP Quality Center Defect Management Tool i.e. HP Quality Center, JIRA, Mantis, Bugzilla Functional Testing Tool i.e. HP QTP Performance Testing Tool i.e.Jmeter, HP LoadRunner  Capabilities:  Interpersonal skills, to facilitate creation of test cases Organizational skills to manage a wide array of testing information Proven experience in execution of software testing solutions. Strong knowledge of system testing and software quality control best practices and methodologies. Application/business domain knowledge is desirable.  This may be readily available with the resource or would need to be developed. Good project management skills and/or substantial exposure to project-based work structures Excellent understanding of the organization’s goals and objectives. Excellent written and oral communication skills.  Other required skills:  Equivalency of a bachelor’s degree in a related field (information systems, computer science, business) Experience working in the financial institution Minimum of 2 to 4 years direct experience as a test analyst for major application integration and/or major application product release in Banking risk management sector

Are you a self-starter with a "can do" attitude?  Do you have a university degree or diploma certificate (HND or BSc)? Are you fresh into the job market with 0-1 year experience?Do you have an interest for Software Development and Systems Administration/Networking? Are you familiar with any programming language?(this is optional) If so, come join our program and get a head start on your career. At Tezza Business Solutions, we expose fresh Information Technology graduates to REAL projects giving them an opportunity to apply their skills and capabilities to new and ongoing projects. Benefits- Consideration for hire post internship- Hands-on, on-the-job training  - Stipend Tezza Business Solutions Ltd is a multinational Software Development and Software Testing company with offices in Kenya, Uganda, Nigeria and the US.

Duties and Responsibilities. Organizing and supervising the implementation of all project field activities andperforming necessary support duties Promotion and communication of project activities to relevant stakeholders Serving as a principal source of information of study status and deliverables Developing and designing local training and capacity building of trainees andproject staff in collaboration with the study investigators Drafting, editing, and preparing correspondence, reports and other project relatedmaterials Coordinating a wide range of research procedures and conducting a variety ofcomplex tasks determined by the field and scope of the study Support the submission of periodic reports of project status to the PI, regularlysuggesting additional tests or modifications in current proceduresQualifications Bachelor's Degree in Business Administration, Finance, Accounting,communication, or any relevant field.Experience At least 3 years' experience in project management, accounting, orcommunicationTerms of EmploymentEmployment will be on six (6) months contract.Applications MUST include the following Letter of Application Current Curriculum Vitae with telephone number and e-mail address Copies of Certificates and Transcripts.