Customer Experience Assistant

  • Nova Pioneer
  • Gauteng, South Africa
  • 01/08/2018
Part time Customer Service Marketing

Job Description

Nova Pioneer is looking for a temporary, part-time superstar Customer Experience Assistant to help us share the Nova Pioneer story far and wide. We are searching for talented and inspiring individuals who are keen to inspire a passion for our mission in parents, students and the communities that we serve.

The Customer Experience Assistant at Nova Pioneer will be responsible for:

  • Making phone calls directly to prospective parents who have expressed interest via the website but not yet applied.
  • This person will call interested families and then get their information live so that they can put in an application for them, and then ideally proceed to schedule them.
  • Keep track and update all information on the marketing platform.

 

ABOUT YOU

  • You are a great communicator: You are able to provide a clear and persuasive pitch to anyone and have excellent written and verbal communication skills.
  • You are a people-person with a great memory and organizational skills.
  • You are able to quickly learn FAQs, to be able to provide crucial information/answers to prospective parents.

 

WORKING AT NOVA PIONEER

Nova Pioneer is a place where our people experience tremendous growth, fast! We invest heavily in the growth of our people because it leads to greater mastery in both us and our students. “Novaneers” work harder and work longer hours than most schools but as a result, the growth they experience is extraordinary. We offer consistent and ongoing personal development and provide clear career pathways that ensure that our people are always achieving their personal and professional best. Nova Pioneer has a highly energetic, entrepreneurial environment where our people get to bring their creative and innovative ideas to life. We look for people who are flexible and who are able to adapt and respond quickly to adversity with a positive, can-do attitude (there are no problems, only solutions!). We welcome challenges and roll with the punches because it makes us, and our students, better. There is no problem too big for us! We work hard but we also have a lot of fun together. We bring infectious energy and enthusiasm to everything we do because joy fuels the hardest work and learning. Read more about our culture principles here.

 

ABOUT NOVA PIONEER

Imagine a world in which every young person across Africa attends a school that truly sets them up for success in the 21st century. A school that cares about individual students and allows them to explore the world around them. A school that focuses more on developing skills than on memorizing content. At Nova Pioneer, we have done more than just imagine this future, we are bringing it to life. Nova Pioneer is a pan-African, independent network of schools offering high quality, accessible education from pre-primary through secondary school. Nova Pioneer uses a unique, enquiry-based learning approach that encourages students to ask “why” instead of telling them the “what”. It allows them to form their own thinking through exploration, investigation and collaboration. Nova Pioneer currently has 8 schools in South Africa and Kenya with a vision to launch 100 schools and reach tens of thousands of students across the African continent in the next decade. To learn more visit www.novapioneer.com.