• GA Insurance
  • Nairobi, Kenya
  • 12/04/2022
Young Professional Administrative Assistant

Job Description

Duties and Responsibilities:

• Attending to clients-both phone calls and walk-ins with clients and responding to emails
• Renewal invitations and follow-ups
• Issue cover notes certificates motor and Marine
• Issue yellow card extensions
• Issue policy documents and Endorsements
• Debiting
• Issue credit notes and approved within their limits
• Reconciliation on underwriting issue
• Complete asset insurance confirmation forms for approval and bank confirmation Letters
• Filling of documents after action
• Assist in intervening clients who have been at the reception waiting for a long.
• Assist in training of new staff on premia system
• Motor certificate reconciliations both internal and external
• Review of policies claims ratio and action on claim advises
• Address customer complaints within the shortest time possible
• Hanging Transactions
• Reinsurance Slips
Job Holders Specifications:

Desired Education/Qualifications:
• Degree B/Admin Bsn Management
• Diploma in Customer Service

Minimum Experience

• None although 6 months or more exposure in the insurance industry is preferred
Role Competencies
• Excellent Computer Skills
• Good Communication Skills
• Good analytical Skills
• Basic insurance Knowledge
• Good listening and customer care skills
• Good interpersonal skills
• Good public relation
• Interest in the products