Capital Markets Authority Nairobi, Kenya
10/09/2019Graduate Entry level
The Capital Markets Authority is a statutory agency charged with the responsibility of regulating and developing an efficient capital market in Kenya. The Authority invites applications for the following position: TEMPORARY ASSISTANT - ICT HELP DESK: ONE (1) POSITION CONTRACT PERIOD: Six (6) Months Fixed Term Contract SUPERVISOR: Network & Security Administrator Key Responsibilities Manning the organizations IT help desk and responds to user requests for assistance; Installing and configuring computers, monitoring, network equipment and peripherals such as printers, scanners and related hardware; User account management i.e. user creation for various systems etc; Troubleshooting issues with end point equipment, including troubleshooting hardware network and peripheral equipment problems; undertaking repairs and corrections where required; Acting as a technical resource in assisting users to resolve problems with applications, equipment and data etc; Troubleshooting and resolving hardware, software, and connectivity challenges, including user access and component configuration; Hardware warranty management and vendor liaison; Computer equipment Inventory documentation and maintenance; Recording and maintaining hardware and software inventories, site and/or server licensing, and user access and security; Performing any other duties as may be assigned from time to time. Minimum Qualifications and Experience Bachelor’s degree in Information Technology/Computer Science or its equivalent One-year experience in ICT end-user support A certificate in A+/N+, ITIL is an added advantage Key Competencies Ability to clearly communicate issues both orally and in writing Ability to prioritize work and meet deadlines Ability to act with integrity when under pressure Problem solving skills Be a team player Ability to adapt to change Ability to apply new technical and business information on assigned tasks Please Click Here and apply. Applications should be received on or before September 13, 2019. Note: Please provide complete and accurate information pertaining to the instructions provided in the e-recruitment portal. Only shortlisted candidates will be contacted for interviews. “Capital Markets Authority is an Equal Opportunity Employer. Persons living with disabilities are encouraged to apply”. THE CAPITAL MARKETS AUTHORITY DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS.