DIB Bank Kenya Limited (DIBBKE), is a fully owned subsidiary of Dubai Islamic Bank PJSC (AE) – a pioneering institution that has combined the best of traditional, Shariah values with technology and innovation that characterize the best of modern banking.
Incorporated in 2014 and backed by its age-old values of being Progressive, Innovative, Ethical, and Reliable, DIB Bank Kenya has put in place channel capabilities, high quality of service, and a sound business model to ensure that it is ‘ReadyForTheNew”.
Our main aim is to ensure that in all our operations and business dealings, the following are adhered to as part of our brand promise:
Open and fair governance
Fiscally sound use of investors’ funds
Environmental safeguarding
Professionalism and expertise gained through employee enrichment and development
At DIB, tradition, and heritage are blended with a commitment to flexibility, innovation, and modernity, so that every customer is provided with comprehensive Shariah-compliant solutions for any financial need.
Key Responsibilities
Business Growth
Ensure the achievement of targets assigned by the Branch manager by conducting phone calls, cross-selling and referrals.Migrate customer transactions from the branches to low-cost electronic channels to ensure reduced cost for branch operations.
Customer Service
Provide customers with competent, timely and error free services in the area of account opening and account management (Assets & Liability products, After sales…etc) to ensure high levels of service and customer satisfactionConsistently meet and exceed service standards set for the customer services.Guide customers regarding the right product to meet their needs and promote & cross-sell other Dubai Islamic Bank products & services to existing customers. Generate product leads from walk-in/ potential customers through interaction and dissemination of product and service information.
Service Quality & Business Operations Control
Adherence to all established Bank’s policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality and low level of operational risk.Compiles various MIS reports and report any discrepancies to immediate supervisor to ensure accurate service delivery to customers.
Internal Process
To ensure that all transactions are processed as per the compliance rules and regulations and maintain effective due diligence on the customers before proceeding with any facilities.To assist and participate in any branch projects (Service Quality Programs, Process changes, Sales…etc.).Follow up on various cases with all the concerned stakeholders such as customers, internal Bank’s departments in order to ensure 100% closing mandates.Responsible of custodianship of securities as assigned by the Branch Manger
Training & Development
Attend various training and learning programs to close the skill gaps and to ensure proper awareness about DIBKL products.Maintain effective relationship with supervisors and peers and to provide support whenever it is required.
All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the supervisor.
Education:
Minimum Bachelor’s Degree
Training/Skills
Commercial Market knowledgeRelevant Product KnowledgeComputer skills.
Work Experience :
Minimum 3 years’ Experience.
Competencies:
Communication skills.Liaison SkillsSelling SkillsTeam orientationBanking services (types and Sharia provisions)Shariah. Foundations & principles of Islamic finance.
o apply, send your CV and cover letter to by Monday, 21st March 2022,
18/03/2022
Young Professional
Key Responsibilities
Business Growth
Ensure the achievement of targets assigned by the Branch manager by conducting phone calls, cross-selling and referrals.Migrate customer transactions from the branches to low-cost electronic channels to ensure reduced cost for branch operations.
Customer Service
Provide customers with competent, timely and error free services in the area of account opening and account management (Assets & Liability products, After sales…etc) to ensure high levels of service and customer satisfactionConsistently meet and exceed service standards set for the customer services.Guide customers regarding the right product to meet their needs and promote & cross-sell other Dubai Islamic Bank products & services to existing customers. Generate product leads from walk-in/ potential customers through interaction and dissemination of product and service information.
Service Quality & Business Operations Control
Adherence to all established Bank’s policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality and low level of operational risk.Compiles various MIS reports and report any discrepancies to immediate supervisor to ensure accurate service delivery to customers.
Internal Process
To ensure that all transactions are processed as per the compliance rules and regulations and maintain effective due diligence on the customers before proceeding with any facilities.To assist and participate in any branch projects (Service Quality Programs, Process changes, Sales…etc.).Follow up on various cases with all the concerned stakeholders such as customers, internal Bank’s departments in order to ensure 100% closing mandates.Responsible of custodianship of securities as assigned by the Branch Manger
Training & Development
Attend various training and learning programs to close the skill gaps and to ensure proper awareness about DIBKL products.Maintain effective relationship with supervisors and peers and to provide support whenever it is required.
All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the supervisor.
Education:
Minimum Bachelor’s Degree
Training/Skills
Commercial Market knowledgeRelevant Product KnowledgeComputer skills.
Work Experience :
Minimum 3 years’ Experience.
Competencies:
Communication skills.Liaison SkillsSelling SkillsTeam orientationBanking services (types and Sharia provisions)Shariah. Foundations & principles of Islamic finance.
o apply, send your CV and cover letter to by Monday, 21st March 2022,
Key Responsibilities
Customer Service
Provide high levels of customer service of Cash/ teller function by efficiently handling the process and by reducing customer waiting time and service time.Consistently meet and exceed service standards set for customer services.
Service Quality & Business Operations Control
Adherence to all established Banks’ Policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality and low level of operational risk.To eliminate the risk of cash difference by ensuring compliance to the Bank’s cash control procedures as well as the Central Bank requirements.
Internal Process
Checking notes & denominations to ensure accurate delivery of cash to customers.To perform the financial transactions (Cash Management, Security items, Cheques) timely & accurately.To facilitate and participate in any branch projects (Service Quality Programs, Process changes, Sales)Responsible of custodianship of securities as assigned by the Branch MangerTo facilitate and participate in the achievement of branch sales target.
Training & Development
Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.Maintain effective relationship with supervisors and peers to ensure teamwork.
All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the supervisor.
Education:
Minimum Bachelor’s Degree.
Training/Skills
Ability to apply Sharia principles on Bank’s transactionsAbility to deal with numbers.Ability to distinguish fake notes & security items and suspicious cases.Banking knowledgeComputer Skills.
Work Experience :
Minimum 2 years’ Experience.
Competencies:
Communication skills.AssertivenessCustomer focusTeam orientationBanking services (types and Sharia provisions)Shariah. Foundations & principles of Islamic finance.
18/03/2022
Young Professional
Key Responsibilities
Customer Service
Provide high levels of customer service of Cash/ teller function by efficiently handling the process and by reducing customer waiting time and service time.Consistently meet and exceed service standards set for customer services.
Service Quality & Business Operations Control
Adherence to all established Banks’ Policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality and low level of operational risk.To eliminate the risk of cash difference by ensuring compliance to the Bank’s cash control procedures as well as the Central Bank requirements.
Internal Process
Checking notes & denominations to ensure accurate delivery of cash to customers.To perform the financial transactions (Cash Management, Security items, Cheques) timely & accurately.To facilitate and participate in any branch projects (Service Quality Programs, Process changes, Sales)Responsible of custodianship of securities as assigned by the Branch MangerTo facilitate and participate in the achievement of branch sales target.
Training & Development
Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.Maintain effective relationship with supervisors and peers to ensure teamwork.
All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the supervisor.
Education:
Minimum Bachelor’s Degree.
Training/Skills
Ability to apply Sharia principles on Bank’s transactionsAbility to deal with numbers.Ability to distinguish fake notes & security items and suspicious cases.Banking knowledgeComputer Skills.
Work Experience :
Minimum 2 years’ Experience.
Competencies:
Communication skills.AssertivenessCustomer focusTeam orientationBanking services (types and Sharia provisions)Shariah. Foundations & principles of Islamic finance.
