SunCulture

Position:  Digital Marketing Associate Tenure: Full Time Reporting to: General Manager   About SunCulture   Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now employs 100+ people around the world.    About the role SunCulture is looking for a qualified Digital Marketing Associate who will ensure the digital platform is top-notch. This resource will ensure that SunCulture is placed in the global market with emphasis on SunCulture’s mission and vision. Reporting to the General Manager, the ideal superstar will be focusing on end-to-end digital marketing of all SUnCulture products.   Key Responsibilities Be tech-savvy in the implementation, tracking, and measurement of digital marketing campaigns rolled out Advise on any paid media strategies that are worth an investment and attract ROI Deliver regular reports of campaign results, including web analysis and evaluation of KPIs Maintain regular measurement of the ROI of the campaign Collect and use data to inform the team of new campaigns and the evaluation of existing campaigns Ensure all digital marketing activities are scheduled and operate within the budgetary allocation  Plan and project manage multiple online campaigns across multiple platforms Participate in forming effective paid search strategies Oversee accounts on search platforms (e.g. Google Ad Words, YouTube, etc) Plan, execute, monitor & optimize keyword selection and audience targeting Write attractive and concise copy for adverts Curate social media content alongside the rest of the team. Handle queries on social media platforms and ensure customers perceive the brand in a positive way Handle social media listening in terms of using platforms such as Google alerts to inform the team whenever the brand keywords are mentioned. Constant optimization of the social media platforms Assist in posting and optimizing Google My Business profiles for all SSCs Work alongside the team in creating social media content and assist in conducting Facebook/Instagram live and stories. Ensure smooth sharing of leads to the internal systems built for easy accessibility by the sales team.   Does this sound like you?   Minimum of Bachelor's degree in marketing and at least 2 years experience in digital marketing Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media, and/or display advertising campaigns Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate Experience in optimizing landing pages and user funnels Experience with A/B and multivariate experiments Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends) Working knowledge of ad serving tools (e.g., DART, Atlas) Experience in setting up and optimizing Google Adwords campaigns Working knowledge of HTML, CSS, and JavaScript development and constraints Strong analytical skills and data-driven thinking Up-to-date with the latest trends and best practices in online marketing and measurement Want to join the team? Please submit your application through this portal by 31st May 2022. Please note that SunCulture is an equal opportunity employer and we DO NOT discriminate against any sort of vertical ( Gender, Age, Height, Sexual Orientation, Race, or Condition)

Position:  Associate - Graphic Designer Tenure: Full Time Reporting to: Senior Executive - Marketing   About SunCulture Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now employs 100+ people around the world.    About the Role SunCulture is looking for a qualified Associate - Graphic Designer that will be able to ensure all matters content and concepts that will build SunCulture’s brand, are pristine, up to par, and top-notch with the aim of placing SunCulture on the global mark with emphasis on its mission and vision. Reporting to the Senior Manager, Marketing, the ideal superstar will be focusing on end-to-end graphic and concept creation, both cross-department and within the marketing department.   Key Responsibilities Receive creative brief from Senior marketing manager that is aimed at mapping deliverables on both a quarterly and annual basis.  Research and understand SunCulture brand and create designs that resonate with the brand Create & proof all marketing/ brand items for correctness before production ie billboards, posters, print, etc. Gather and evaluate user requirements in collaboration with the product team Illustrate design ideas using storyboards, process flows, and sitemaps Investigate user experience design requirements for our suite of digital assets. Develop and conceptualize a comprehensive UI/UX design strategy for the brand. Produce high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes. Design UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets. Test UI elements such as CTAs, banners, page layouts, page designs, page flows, target links for landing pages. Collaborate with the marketing team, and internal and external designers to ensure the creation and delivery of tailored experiences for the digital user. Provide advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior. Adhere to style standards on typography and graphic design. Brand storytelling by editing videos to allure specific audiences   Does this sound like you? A Bachelor's degree and a minimum of 2 years’ UI/UX design and graphic design experience for digital products or services. A portfolio of professional UI/UX design work for both web and mobile platforms. Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, and Adobe Creative Suite. Proven track record and portfolio of work done before in the graphic design space Excellent communication and persuasion skills Ability to simplify complex marketing concepts into digestible content Able to work in a dynamic environment with immense pressure Comfortable with ambiguity and able to plan, be organized, and meet deadlines Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude   Feel like a Fit?  Please submit your application on this portal by 30th June 2022. Please note that we are an equal opportunity employer with Diversity, Equity, and Inclusion at the center of our hiring! Give us a shot!  

Department: Sales   Position: Sales Team Lead - Machakos Reporting To: Regional Sales Manager   Tenure: Full time   About SunCulture   Founded in 2012, SunCulture’s vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now employs 100+ people around the world.   About Role As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.   Responsibilities Recruitment and training. Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products Train, and onboard the sales agents to ensure they have all been set up for success  in bringing in sales and meeting the company KPIs Team Management Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity Track Lead generation and selling processes of the sales agents Coordinate aftersales customer service to ensure brand strength Sales Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand   Does this sound like you? Proven experience in a sales role in the energy sector Proven track record of successfully meeting sales quota Strong leadership abilities and outstanding interpersonal skills. Ability to think and plan strategically, plan, manage, and act to achieve set outcomes. Ability to work under deadline pressure and meet targets. Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture Independent thinker with proactive decision-making capabilities Comfortable with ambiguity and experience working in a dynamic environment Have the ability to handle pressure, meet targets, keep cool-temper, and handle rejection gracefully. Be organized and be an expert in time management- both at personal and team levels A diploma or degree is an added advantage.   If Interested:  Please apply online via this job page. We respond to all candidates however only shortlisted candidates will be interviewed.

Department: Sales Position: Field Telesales Agent  Reporting to: Field Telesales Team Lead   About SunCulture Founded in 2012, SunCulture’s vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now employs 100+ people around the world.   About the Role Reporting to the Field Telesales Team Lead, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by SunCulture. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role.    Responsibilities Ability to meet end to end product sales targets set by SunCulture that will be coupled by achieving a high conversion rate. Contact potential or existing customers, businesses, or groups to inform them about SunCulture products using scripts. Explain technical product features and answer customer questions about SunCulture products. Lead generate and create a robust pipeline of customer accounts of potential clientele for SunCulture Be versatile in making extensive outbound calls that meet the organizations KPIs Adjust sales scripts to better target the needs and interests of specific individuals. Help the department to develop content for sales presentations or other materials. Respond to correspondence from customers on both mail and phone and follow up initial sales contacts. Have the ability to go above and beyond to cover over talk time daily hour delivery set by SunCulture. Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and NPS. Does this sound like you? Proven experience as a telesales representative or other sales role Proven track record of successfully meeting sales quota preferably over the phone Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems Ability to learn about products and services and describe/explain them to prospects Hands-on, detail-oriented, and with strong execution skills Excellent Communication Skills with the ability to resolve issues and address complaints Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture  Independent thinker with proactive decision-making capabilities  Comfortable with ambiguity and experience working in a dynamic environment Have the ability to handle pressure, keep cool-temper, and handle rejection gracefully.  Be organized and be an expert in time management and meet deadlines.   A diploma or degree in Sales or any other related field is an added advantage

Department: Sales Position: Field Telesales Agent  Reporting to: Field Telesales Team Lead   About SunCulture Founded in 2012, SunCulture’s vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now employs 100+ people around the world.   About the Role Reporting to the Field Telesales Team Lead, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by SunCulture. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role.    Responsibilities Ability to meet end to end product sales targets set by SunCulture that will be coupled by achieving a high conversion rate. Contact potential or existing customers, businesses, or groups to inform them about SunCulture products using scripts. Explain technical product features and answer customer questions about SunCulture products. Lead generate and create a robust pipeline of customer accounts of potential clientele for SunCulture Be versatile in making extensive outbound calls that meet the organizations KPIs Adjust sales scripts to better target the needs and interests of specific individuals. Help the department to develop content for sales presentations or other materials. Respond to correspondence from customers on both mail and phone and follow up initial sales contacts. Have the ability to go above and beyond to cover over talk time daily hour delivery set by SunCulture. Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and NPS. Does this sound like you? Proven experience as a telesales representative or other sales role Proven track record of successfully meeting sales quota preferably over the phone Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems Ability to learn about products and services and describe/explain them to prospects Hands-on, detail-oriented, and with strong execution skills Excellent Communication Skills with the ability to resolve issues and address complaints Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture  Independent thinker with proactive decision-making capabilities  Comfortable with ambiguity and experience working in a dynamic environment Have the ability to handle pressure, keep cool-temper, and handle rejection gracefully.  Be organized and be an expert in time management and meet deadlines.   A diploma or degree in Sales or any other related field is an added advantage

Department: Operations Position: Service Center Associate (Nakuru) Reporting to: Operations Manager Tenure: Full time   About SunCulture Founded in 2012, SunCulture’s vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now employs 100+ people around the world.   About the Role Reporting to the Operations Manager, the Service Center Associate will manage our Nakuru Service Center.  They will also be required to troubleshoot and escalate various customers’ complaints across a number of communication channels. To perform well in this role you need to have experience in working with computers with a big appetite to learn.   Responsibilities Maintaining a positive, empathetic, and professional attitude toward customers at all times. Ensure customer satisfaction and provide professional customer support. Keeping records of customer interactions, comments, and complaints. Providing feedback on the efficiency of the customer service process. Knowing our products inside and out so that you can answer questions. Acknowledging and resolving customer complaints within stipulated SLAs. Communicating with customers through various channels. Responding promptly to customer inquiries. Monitor and report on weekly service centre performance by analyzing daily customer activity. Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or Exceeded. Ensure service centre operational standards are adhered to Be the lead in monitoring and maintaining the required stock levels at the service centre by conducting regular stock takes and checks. Ensuring the service centre is clean and presentable to new and existing customers as maintaining the organization's reputation is key. Assist in sales/after sales requests placed by various customers. Lead by providing training and development to struggling customers. Follow up on customer issues to resolution by following the stipulated aftersales escalation process. Does this sound like you? Proven experience in a sales or marketing role Proven track record of successfully meeting sales quota  Strong leadership abilities and outstanding interpersonal skills. Ability to think and plan strategically, plan, manage and act to achieve set outcomes Ability to work under deadline pressure and meet targets. Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture  Independent thinker with proactive decision-making capabilities  Comfortable with ambiguity and experience working in a dynamic environment Have the ability to handle pressure, keep a cool temper, and handle rejection gracefully.  Be organized and be an expert in time management- both at personal and team levels  A diploma or degree is an added advantage.   Want to join the team? Please submit your application through this portal by 14th April 2022. Please note that SunCulture is an equal opportunity employer and we DO NOT discriminate against any sort of vertical ( Gender, Age, Height, Sexual Orientation, Race, or Condition)

Department: Software Position:  Business Intelligence Manager Reporting to: Head of Software and Data Engineering About SunCulture Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now employs 170+ people around the world.    About the Role The Business Intelligence Manager core role is to proactively identify areas for new development or redevelopment of existing reporting, analytics, and data science projects. Your core role is also to work within a complex network of data sources and tools, think strategically about optimal methods for structuring and presenting data to end-users, and put the strategy into action.  You are expected to leverage extensive business intelligence experience with knowledge gained of the company to support the business processes and reporting needs of the company.    Key Responsibilities Partner with internal teams including finance, HR, operations and sales to design, develop, and deliver robust and scalable reporting automation in PowerBI to gain insights from all systems and enterprise platforms.  Establish relationships and coordinate with SunCulture’s technical experts in each department to better understand the business and how their needs can be captured on dashboards in order to make better decisions. Take ownership over a new data science layer we are building called “Maarifa” by creating models that can be exposed to front-line systems and by exposing it on our API layer. Collaborate with internal stakeholders to identify business Intelligence needs and work closely with the IT team in developing processes and systems required to execute associated solutions. Develop or redevelop reports tailored to various user groups across SunCulture, transforming raw data into actionable insights for various stakeholders within the company. Research and analyze business trends, internal and external data  & customer behaviour data to identify opportunities & propose solutions focused on growing the business. Use data to tell the SunCulture story and develop insights about trends in SunCulture’s customer formation. Use statistical analysis and/or data-mining tools to analyze performance, identify insightful trends, interpret technical data into meaningful recommendations and build machine learning algorithms. Support development of data strategy required to support enterprise initiatives (website and apps, surveys, testing, market research etc). Support the implementation of data infrastructure.   Skills and Competencies Bachelor's or Master’s degree in Computer Science, Mathematics, Statistics,, Data Science or related quantitative/analytical field. At least 2 years relevant working experience in a data science/business intelligence Experience with SQL, Databases, ELK, Python, ML models, and Power BI is highly preferred.  Excellent data analysis skills, including the ability to work with complex data sets while giving exceptional attention to detail/accuracy. Highly responsible, dependable, and proactive with a strong work ethic and the ability to work effectively independently and in a team environment. Deliver through others by the delegation of duties, proper time management, and  getting buy in from the team members  Create, support and maintain a culture of collaboration, accountability, trust, and customer focus across functional areas Independent thinkers are able to thrive in a fast-paced dynamic research-oriented environment. Thrive in resources constrained environments with discretion in using budgetary allocation Ability to handle multiple projects at the same time, prioritize work and work under pressure

Key Responsibilities Project relevant trends that affect the collectibles of the PayG portfolio in early arrears and isolate potential problem areas. Monitor PayG loan repayments and initiate/recommend a course of action. Conduct field customer visits (on a need basis) and telephone calls to follow up on payments and collect from PayG debtors. Execute the institution strategy in reducing the Non-performing PayG portfolio at the same time report on early loan arrears collections on a regular pre-determined basis and provide information for business reporting. Ensure over 1-90-day arrears management for all disbursed PayG loans is fully executed. Ensure a record is maintained with track of all the recovery progress for all PayG loans in arrears. Ensure weekly arrears reports are prepared for all the Relationship Managers & regions and follow up with them to ensure full repayment. Ensure demand notices are prepared and ensure that they are forwarded to the defaulting PayG customers. Ensure an up-to-date register on loan-related insurance claims is maintained and ensure prompt reimbursement from underwriters. Monitor debt collection response cycles and contacts as well as credit control performance for PayG loans in early arrears. Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels for the credit collection Relationship Managers. Report and monitor all risks associated with debt collection. Generate compliance reports for use in decision-making and performance appraisals. Perform any other duties within the scope of this position.   Qualifications and Experience Business-related degree, CPA qualification is an added advantage. Over 4 years’ experience in debt collection and recovery environment (Practical experience in Lending and recovery). Knowledge in credit management and banking is an added advantage. Knowledgeable on the Financial Services, Micro Finance and consumer lending sectors is a must. Hands-on leadership, team management, and people development skills. Ability to work in a dynamic environment in a small team and enjoy multi-tasking and working under pressure to achieve deadlines. Good team player with a commitment to value-based leadership. Credibility and flexibility to deal with people at a variety of levels and cultures. High business acumen, analytical and budgetary skills Quick learner, capable of grasping the structures at SunCulture and the market. Excellent presentation, communication, planning, and organizational skills. Strong relationship-building skills with a high degree of responsiveness, reliability, and integrity. Self-motivated with persuasive, enthusiastic, and client-centric focus. Ability and willingness to travel as required. Comfortable with ambiguity and able to plan, be organized, and adhere to deadlines Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude Agile with the ability to work in a fast-paced tech environment    Interested? Please apply online via this job portal by 10th April, 2022. We respond to all candidates however only shortlisted candidates will be interviewed.   Good to Note At SunCulture, we are an equal opportunity employer & value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.