Kenya Red Cross Nairobi, Kenya
HOW YOU WILL FIT INTO OUR MISSION: We pride in being a small community that ensures that every participant is known at an individual level in order to understand their specific needs and constantly assess that these needs are met. We believe in high standards of professionalism which come with discipline and upholding ethical standards. This is evidenced by the emphasis put on instituting a professional dress code among staff and learners, an aspect that is embraced by the management of the college. We have an open culture that encourages communication within the different hierarchical levels. (NOTE: Average minimum salary 200K working as a Project Manager, Monitoring and Evaluation Officer, Consultant, Financial Advisor, Technical adviso. Massive 2021 recruitment conducted by Government, Counties, NGOs, UN, UNDP, World Bank, international development community, UNESCO, WHO, USAID. Get the details click here) WHAT YOU WILL DO (Your responsibilities will include): As the Food and beverage service manager, you will plan, organize, direct, control and evaluate the operations of restaurants, bars, cafeterias and other businesses that operate serving food and beverage at BIHC. You will be responsible for managing all F&B operations and for delivering an excellent guest experience. The goal is to maximize sales and revenue through customer satisfaction and employee engagement. YOUR KEY RESPONSIBILITIES: Manage inventory and order food and beverages equipment and supplies Oversee food and beverage service operations Inspect F & B supplies, equipment and work areas Ensure students comply with health, food safety standards and regulations Investigate and resolve complaints regarding food quality and service Schedule student hours and assign duties Maintain budgets and review financial transactions Establish standards for students performance and customer serve Co-coordinating activities of the kitchen and service students Compiling and liaising with kitchen, menu for students training and restaurant food service areas and student dining Monitors F & B orders and any needed work with the Chef to remedy any delays in service. Managing the operations of the coffee shop Any other duties as may be assigned by management THE SKILLS AND COMPETENCES WE ARE LOOKING FOR: EDUCATION AND EXPERIENCE IMPORTANT: Write a Perfect Cover Letter in minutes and start getting interviews! Get expert advice as you write.) Use These Examples Proven to Work. Minimum requirements: Bachelor’s Degree in Hotel Management and or Events or it’s equivalent Proven experience as F & B Service manager A deep understanding of, commitment to and involvement in hospitality Industry Outstanding F & B techniques and interpersonal relationship skills Capacity to spot, resolve issues efficiently and to work under extreme pressure Ability to train students in executing different service styles and techniques at the training restaurant. Working knowledge of various computer software programs (MS Office, restaurant management software, POS) Mastery in delegating multiple task Up to date with food and beverages trends and best practices Guest-oriented and service-minded Strong working knowledge of related computer software, including restaurant management software. Ability to adhere to budgets, manage personnel and meet financial targets. Exceptional organizational, leadership, problem-solving, and communication skills. Must have excellent presentation and communication skills (both verbal and written), and be extremely guest focused. Must have attention to detail and have the ability to multi-task; follow up and leadership skills. Ability to forecast food and beverage needs. Desirable Attributes: Excellent judgment with the ability to balance risks and opportunities Excellent customer service skills. An absolute commitment to upholding the College Values. In particular, commitment: to prioritize the needs of students to act with integrity, authenticity & respect at all times to secure continuous improvement and excellence to focus on coaching and developing others to reach their full potential.