9 Customer Service jobs

Qualifications KCSE Certificate C PLAIN; Diploma in Customer care or equivalent;and Certificate in Computer packages; Proficiency in computer applications; and Meets the requirements of chapter six of the constitution.

Key Responsibilities Project relevant trends that affect the collectibles of the PayG portfolio in early arrears and isolate potential problem areas. Monitor PayG loan repayments and initiate/recommend a course of action. Conduct field customer visits (on a need basis) and telephone calls to follow up on payments and collect from PayG debtors. Execute the institution strategy in reducing the Non-performing PayG portfolio at the same time report on early loan arrears collections on a regular pre-determined basis and provide information for business reporting. Ensure over 1-90-day arrears management for all disbursed PayG loans is fully executed. Ensure a record is maintained with track of all the recovery progress for all PayG loans in arrears. Ensure weekly arrears reports are prepared for all the Relationship Managers & regions and follow up with them to ensure full repayment. Ensure demand notices are prepared and ensure that they are forwarded to the defaulting PayG customers. Ensure an up-to-date register on loan-related insurance claims is maintained and ensure prompt reimbursement from underwriters. Monitor debt collection response cycles and contacts as well as credit control performance for PayG loans in early arrears. Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels for the credit collection Relationship Managers. Report and monitor all risks associated with debt collection. Generate compliance reports for use in decision-making and performance appraisals. Perform any other duties within the scope of this position.   Qualifications and Experience Business-related degree, CPA qualification is an added advantage. Over 4 years’ experience in debt collection and recovery environment (Practical experience in Lending and recovery). Knowledge in credit management and banking is an added advantage. Knowledgeable on the Financial Services, Micro Finance and consumer lending sectors is a must. Hands-on leadership, team management, and people development skills. Ability to work in a dynamic environment in a small team and enjoy multi-tasking and working under pressure to achieve deadlines. Good team player with a commitment to value-based leadership. Credibility and flexibility to deal with people at a variety of levels and cultures. High business acumen, analytical and budgetary skills Quick learner, capable of grasping the structures at SunCulture and the market. Excellent presentation, communication, planning, and organizational skills. Strong relationship-building skills with a high degree of responsiveness, reliability, and integrity. Self-motivated with persuasive, enthusiastic, and client-centric focus. Ability and willingness to travel as required. Comfortable with ambiguity and able to plan, be organized, and adhere to deadlines Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude Agile with the ability to work in a fast-paced tech environment    Interested? Please apply online via this job portal by 10th April, 2022. We respond to all candidates however only shortlisted candidates will be interviewed.   Good to Note At SunCulture, we are an equal opportunity employer & value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Summary The position holder will provide customer relationship services as well as administrative support to the company under the supervision of the Head of Business Development. Minimum Qualification:Bachelor Experience Level:Entry level Experience Length:1 year Job Description/Requirements Karibu Kenya Ventures Ltd (KKVL) is a Non-Deposit Taking Microfinance Company. The company brings to the financial sector fresh thinking and focus to Micro, Small and Medium Enterprises and salary employee, offering the differentiated financial solution purposed to enable them meet their dreams and aspiration. We are currently expanding our operations and are therefore looking to have a competent and qualified individual fill the above position.The position holder will provide customer relationship services as well as administrative support to the company under the supervision of the Head of Business Development.Key Responsibilities;•    Utilize the unit’s budget prudently and within set standards.•    Direct potential leads for conversion through Business development function.•    Close follow-up of customer feedback, in order to maintain contact, retain and pitch for repeat business and cross selling of other financial solution offerings.•    Responsible to make use of available resources and channels to reach out and create awareness of our product offering.•    Drive customer experience Index.•    Facilitate customer satisfaction survey to gauge satisfaction levels.•    Conform to the spirit of the customer service charter and an active role to appraise and review on a continuous basis.•    Constantly develop self in areas of job-knowhow skills, knowledge and right on-job attitude.•    Continuous learning and keeping abreast on the organization’s strategic direction, Culture and Values.•    Prepare accurate and reliable periodical reports that appraises the individual performance.•    Administrative support roles.Qualifications•    Relevant degree from a recognized university.•    A certification in PR & communication is Key.•    Computer Proficiency in Microsoft Suite•    Prior experience in digital marketing is advantageous•    1 years’ experience in a similar or related working environment is advantageous.Desired Qualities•    Ability to handle and resolve customer requests and queries.•    Presentable, discreet and with good interpersonal and communication skills.Interested candidates should send a detailed CV and a cover letter that must include their current and expected remuneration, not later than 31st May,2022 quoting the job title “Customer Service Officer” on the subject line. All job applications will be reviewed on a rolling basis. Applications which do not meet the above qualifications will not be considered.

Key responsibilities Maintain close contact with assigned key clients and respond to any queries arising in service delivery Maintain close contact with our field operations to ensure excellent service delivery to guarantee sustainable business relationship with both the agents and the clients Maintain close contact with our agents to ensure excellent service delivery to guarantee sustainable business relationship with both the agents and the clients Drive the team’s operations by planning duties with field team and other functions as when field jobs arise. Follow up via field visits to ensure work is done effectively and efficiently to the client satisfaction. In liaison with the Head of Department, execute business development strategies for weekly/monthly customer performance reviews. Keep track of the P&L of all jobs handled to ensure we remain as profitable as per commercial SLI Flag any direct or indirect costs that have a negative impact to profitability Dispatch of customer invoices Offer solutions to customer queries and disputes Execute the company’s overall objective through collaboration with other team members, other functions and supervisor/department head Coordinate CHB, VAS, Trucking, Warehousing and any other services as may be requested by customer/line manager Other ad hoc assignments as may be given to you by your line manager We are looking for Bachelor’s Degree Minimum 2 Years Working experience in the logistics industry or related Customer-facing and interaction skills with high-level of customer orientation. Ability to work and thrive in a flexible matrix organization with focus on networking & active collaboration Ability to make presentations to stakeholders and communicate effectively in a diverse multicultural. Good communication skills

Job information   Sectors: Industry: Town/City: Customer Care Customer Care Nairobi,Kenya Job Description Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Somali language speaking call center agents. DUTIES AND RESPONSIBILITIES Assist our client’s community and help resolve inquiries empathetically, accurately and on time. Make well balanced decisions and personally driven to be an effective advocate for our community. Investigate and resolve issues that are reported on client platform such as requests for account support. Respond to user inquiries with high quality, speed, empathy and accuracy. Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site. Identify inefficiencies in workflows and suggest solutions. Recognize trends and patterns, and escalate issues outside the company policy to the global team. QUALIFICATIONS AND EXPERIENCE Between 21-35 years. Must be a Kenyan. Must speak fluent English and Somali languages. College education mandatory. Must be currently unemployed or working as a casual. Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy. High affinity and cultural awareness of political/social situation regarding the relevant market/region. NSSF, NHIF and KRA pin is a requirement.

Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe. We also make good use of training, QA, data, and insights. We are looking for detail-oriented, thoughtful, and customer-centric individuals, with proficiency in the German language, to join our Kenyan team. You will be tasked with answering customer questions and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem. Benefits The flexibility of working from home without having to go to the office Work with clients in the USA, EU, and elsewhere Extensive opportunities to learn from, and work with, high-performing colleagues Skills Excellent written and verbal German communication skills Strong problem-solving skills Sense of humor Duties Diagnose and solve the customer's’ problems Communicate effectively via email and chat with our customer Coordinate effectively with peers and your manager Contribute to a high-performance and friendly workplace culture Attributes Personal integrity Can-do attitude Team player Continuous learner

JOB PURPOSE To design visibility and campaign content. The role also supports internal communications, in line with the agreed CAM strategy. KEY ACCOUNTABILITIES (1/2) Provide coordination, administrative and specialized services, to support staff in the development, preparation and execution of communications campaigns for target audiences. In line with the Country Office CAM strategy, support the Editorial team and Requesting Units to develop and design infographics, publications, presentations, social media content  and any other communication materials required for key external audiences (donors, government, etc.) and events. Guide the requesting Units throughout the process, from concept development to delivery of end, high quality products. Act as brand guardian and continuously train and advise Country Office teams on proper branding and visibility, ensuring all WFP premises and activities are appropriately branded in a manner that effectively communicates WFP’s work and values, whilst also meeting any donor requirements. Advise teams on internal communications, delivering priority products and campaigns as agreed by the Country Office management and supporting lower priority needs by designing templates that staff can then use for their own internal communication purposes   KEY ACCOUNTABILITIES (2/2) Support teams, including the wider Editorial team, in the conceptualization, branding, organization and administration of events Lead on vendor management for branding and communications products and events, ensuring an up-to-date, high-quality and cost-effective roster of vendors across the range of branding and communication services required by the Country Office Manage and further develop internal records, photobanks, story banks and product databases, ensuring information and communications products are accurate, organized and easily available for others to access. Any other roles as may be necessary for the smooth running of WFP communications and campaigns. STANDARD MINIMUM QUALIFICATIONS Education: Bachelor’s Degree in Communications, Arts, Marketing or in any academic field from a recognized Academic InstitutionExperience: At least two years of professional work experience in a relevant role Knowledge, Skills & Abilities : Good understanding of WFP communication techniques and activities Proficient in using InDesign, Photoshop, Illustrator, and Quark Xpress software on Mac hardware. Understanding of impactful branding and visibility, with experience branding and producing content for humanitarian and/or international development campaigns. Understanding and experience working on internal communications and campaigns, and enabling staff to deliver this independently Experience developing and implementing branding strategies Language:  Fluency (level C) in English language.  4Ps CORE ORGANISATIONAL CAPABILITIES Purpose Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.  Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.  Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.  Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission. People Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.  Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.  Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.  Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor. Performance Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.  Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.  Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.  Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field. Partnership Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.  Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.  Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.  Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.  DEADLINE FOR APPLICATIONS 25 February 2022.  . All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

About Ilara Health At Ilara Health, we equip a network of small, peri-urban healthcare providers with life-saving and essential diagnostic tools to improve the quality of medical care across sub-Saharan Africa. As informal businesses, these clinics and pharmacies lack access to the traditional financial services that SMEs use to support their growth. Through smart financing options, Ilara Health connects these small businesses to revenue-generating diagnostic assets that enable them to develop their business and improve the quality of care they provide to their patients. Responsibilities Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Follow up on customer payments and ensure their accounts are fully up to date. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Qualifications Proven customer support experience Track record of over-achieving quota Strong phone contact handling skills and active listening Familiar with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multitask, prioritize and manage time effectively High school diploma or equivalent; college degree preferred