Company Description Our client is a UK company with a Kenyan Subsidiary and they have a fantastic new job opportunity in Nairobi for a Quality Control Administrator with excellent administrative, organisational and process management skills with good knowledge and experience using Microsoft Office (MS Word, Excel and Outlook).     Job Description In this role, you will: Maintain Quality Control management system records for finished goods and component materials. Ensure the labelling, storage and disposal of approved samples and records are kept accurately. Implementation of testing and collating test data in line with new product development requirements. Conformity of product testing preparation of reports (Product and factory compliance) and corrective action plans where required Liaising with Far East team to ensure QC procedures are carried out in line with specification. Provide Interested party feedback/customer support/complaints reporting Speaking to suppliers in regards to product issues Dealing with in transit claims to understand failure reasons         Qualifications SKILLS NEEDED You will have: Excellent skills using the Microsoft Suite, in particular Word and Excel Good organisational skills Be self-motivated Excellent attention to detail and accuracy Able to effectively communicate work status and issues. Good communication (written and oral) skills Ability to manage various tasks simultaneously Experience in a quality and/or laboratory testing environment Experience dealing with suppliers is highly desirable 2+ years office experience Degree educated

Company Description Our client is an international marketing and communications agency that deals with event management, digital marketing and graphics. They are looking for an Operations and Sales Support Professional to join their team. Job Description   Objectives of this Role • Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization • Develop, implement, and maintain quality assurance protocols* • Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity • Actively pursue strategic and operational objectives • Ensure operational activities remain on time and within a defined budget • Track project requirements as needed • Oversee project funding plans and sourcing of reliable suppliers   Operations Duties • Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility. • Coordinate internal resources and third parties/vendors for the flawless execution of projects • Ensure that all projects are delivered on-time, within scope and within budget • Prepare budget based on scope of work and resource requirements • Predict resources needed to reach objectives and manage resources in an effective and efficient manner • Conduct budget reviews and report cost/project funding plans to upper management on all projects • Develop and manage a detailed project schedule and work plan • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress • Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables • Utilize industry best practices, techniques, and standards throughout entire project execution • Monitor progress and adjust as needed • Measure project performance to identify areas for improvement   Account Management Duties • Ensure high levels of customer satisfaction through excellent sales service • Create detailed business plans designed to attain predetermined goals and quotas • Support the BDM in managing the sales cycle from finding a client to securing a deal • Present products to prospective clients • Provide professional after-sales support to maximize customer loyalty • Remain in regular contact with your clients to understand and meet their needs • Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation • Accurately describe product features and benefits     Qualifications   • Bachelor’s degree in operations management, business administration, or related field • Minimum 3 years of project management and related sales & marketing experience • Customer centric personality; Friendly, helpful, confident and engaging. • Proven experience & understanding of sales principles and customer service practices with a proven track record of over-achieving sales quota • Knowledge of market research, sales and negotiating principles. • Outstanding knowledge of MS Office (Word, Excel, Outlook, PowerPoint); knowledge of CRM software is a plus • Excellent communication/presentation skills and ability to build relationships • Organizational and time-management skills • A business acumen, Enthusiastic and passionate • Solid communication and interpersonal skills & superior Customer service focus • Proven project management skills Strong familiarity with project management software tools, methodologies, and best practices

Company Description Our client is an international marketing and communications agency that deals with event management, digital marketing and graphics. They are looking for a business development manager with digital media experience to join their team. Job Description In this varied and hands on role the post holder should be able to analyze and model a strategic marketing plan and operationalize a marketing communication strategy that leads to sales revenue for the agency and to clients’ specified KPIs. The candidate will be expected to be a self-starter and able to drive new business growth both from new and existing market segments. The role entails Business Development • Monitor and evaluate industry trends and customer drivers and meet regularly with management and stakeholders to discuss growth strategy. • Manage proposal response process, including detailed RFP requirements, content creation, and inputs from various sources • Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals in line with strategies, and lead and facilitate pitch logistics with an agreed monthly & annual target. • Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices across the company ensuring the agency meets the monthly, quarterly & annual revenue targets set by management. • Support deal structure and pricing with business value analysis; negotiate prices for proactive bids and proposals. • Maintain and share professional knowledge through education, networking, events, and presentations. • Undertake internal and external analysis of business trends to extract business opportunities. • Establish measurable baseline measurements & KPIs with clients. • Manage and supervise the Account executives to ensure targets are met on a monthly basis. • Ensure that project timelines, budgets and deliverables are met in all client jobs; • Liaise with finance & management to ensure maximum profitability of the business while delivering the highest quality service & products to client; •Ad hoc work as required by the operations & management team.   Customer Service • Supervise day-to-day operations in the customer service department. • Respond to customer service issues in a timely manner. • Create effective customer service procedures, policies, and standards. • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. • Implement an effective customer loyalty program. • Maintain accurate records and document all customer service activities and discussions. • Assess service statistics and prepare detailed reports on your findings. • Hire and train new customer service agents. • Manage the approved budget of the customer service department. • Stay informed on the latest industry techniques and methods. • Managing internal and external communications – writing communication briefs for Advertising campaigns, events, activations, and digital campaigns.   Person requirements • Possess strong Business acumen & analytical skills. • Be organized, with strong attention to detail and time management skills • Be an effective communicator, both verbally and in writing • Be persuasive, able to sell work and ideas, and respond positively to feedback • Be flexible, and able to solve problems • Be resilient and positive in difficult situations • Be able to juggle competing demands from clients and the agency • Very good strong presentation skills     Qualifications   • A minimum of a bachelor’s degree in marketing or related disciplines, which includes both strategic and digital knowledge. • Marketing/Events Agency work experience of a minimum of 5 years

Company Description Our client is an online outdoor furniture retailer based in the UK and we're looking for Sales and Customer Service Advisors to join our customer service team in Nairobi Kenya.If you are outgoing, efficient, a quick learner and have plenty of patience when helping customers, then we want to hear from you. You must be fluent in English and be able to hold conversations with potentially angry or upset customers to calm them down and resolve their complaints.   Job Description Main duties will include, but not limited to the following: Respond to customer calls, emails and other messages Handle queries received through other channels such as social media and live chat Reply to Trustpilot and other review site comments Resolve complaints in full – even when this is not possible on first contact and when the customer is particularly demanding Promote and process new sales Take calls from customers to assist them with delivery and product enquiries Help maintain stock accuracy by processing order amendments and replacements Maintain high levels of quality in tone of responses, interest and empathy with customer and accuracy of answers Qualifications Our opening hours are Monday-Friday 0900-1800 and Saturday-Sunday 1000-1600.  We're looking for people with customer service and contact centre experience, please do not apply unless you can demonstrate a strong background of helping customers and providing excellent levels of service.